Woodley House is fortunate to have dedicated employees who are passionate about our mission to help people with mental illness live full and healthy lives with dignity. In this blog, I would like to introduce you to our office manager, Stellvonne Jackson.
Stellvonne has been at Woodley House for six years. She started out as our medical biller and clinical filer, and her role at Woodley House has grown over time. She currently manages our operations, insurance, billing, board correspondence, audit support, and acts as my assistant.
“I love finding a solution for problems, and I love finding new ways that we could possibly come up with more money so we can do what we do bigger.”
Stellvonne spends most of her time following the money. At Woodley House, this means making sure that the providers we bill pay us. Often times, information gets lost and systems don’t talk well with each other. So Stellvonne spends a lot of her time documenting and re-documenting our work. She is applying what she is learning studying for her Master’s Degree in Organizational Leadership to create processes and systems to more efficiently collect accounts receivables.
Stellvonne’s commitment to fiscal integrity is critical because on average, Woodley House is reimbursed only 73 cents for every dollar of care we provide. In order to maintain our highest standards of care, Woodley House must raise over $250,000 annually from private donors.
Because Stellvonne’s job has changed so much since she started here, she is constantly learning new things, which is one of her favorite things about her job.
“We’re a small company, so you’ll be given tasks that you’ve never seen before and you have to catch on quickly. You just have to figure it out.”
Working at Woodley House has helped Stellvonne personally as well. In 2012, she was diagnosed with post-traumatic stress disorder and experienced severe depression after a near-death experience. She was able to learn a lot about her diagnoses by listening and learning from the staff and consumers.
“Anything you need to know about mental health – the knowledge is here,” she says.
What keeps Stellvonne at Woodley House is our commitment to consumers.
“Woodley House truly stands behind respect and dignity for consumers. Our consumers are great people, and you hear that everywhere at Woodley House, throughout all of the staff. In a lot of places, people will work for a paycheck, but I feel that the people here really work because they care about the consumers. I think that’s a really big deal. You can send your family here and know that they’re going to be taken care of. My son is a special needs person, so I look at, ‘Is this a place I would send my son if I needed to?’ and I say ‘Yes.’”
We hope you will join us in thanking Stellvonne for her dedication to making Woodley House a pathway to recovery for hundreds of Washington, DC area residents each year.